Untitled Document


Customer Satisfaction Survey Thank you for selecting our property for your visit. We strive to improve ourselves everyday, and your feedback is critical to our daily operation. Resolving your concern(s) immediately is of utmost importance.
Guest name: *
Email Address: *
Room Number:
Arrival Date: *
Departure Date: *

Please complete all that apply:
Guest Rooms	Excellent	Good	Fair	Poor
Overall Cleanliness
Overall Condition
Television
Heating/Air Conditioning
Water Temperature/Pressure

Services	Excellent	Good	Fair	Poor
Reservations
Check-in
Check-out
Parking
Internet
Telephone

Banquets	Excellent	Good	Fair	Poor
Service/Attitude/Appearance
Quality of Food/Beverage
Timeliness

Overall Experience	Excellent	Good	Fair	Poor
Overall, how would you rate our hotel?
Overall, how would you rate our staff?

Staff	Excellent	Good	Fair	Poor
Responsiveness to your needs
Friendliness
Professional attitude and appearance

General Questions:
Was everything in working order?
Yes	No

If in the area, would you choose to stay with us again?
Yes	No

What was the purpose of your visit?
Business	Pleasure	Group

What was the primary reason for selecting our hotel?
Advertising	Returning Guest
Location	Corporate Policy	Other

Have you stayed with us before?
Yes	No

Would you recommend our hotel to a friend or business associate?
Yes	No

Comments/Suggestions: