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Customer Satisfaction Survey

Thank you for selecting our property for your visit. We strive to improve ourselves everyday, and your feedback is critical to our daily operation. Resolving your concern(s) immediately is of utmost importance.

Guest name: *
Email Address: *
Room Number:
Arrival Date: *
Departure Date: *
 
Please complete all that apply:
Guest Rooms Excellent Good Fair Poor
Overall Cleanliness
Overall Condition
Television
Heating/Air Conditioning
Water Temperature/Pressure
 
Services Excellent Good Fair Poor
Reservations
Check-in
Check-out
Parking
Internet
Telephone
 
Banquets Excellent Good Fair Poor
Service/Attitude/Appearance
Quality of Food/Beverage
Timeliness
 
Overall Experience Excellent Good Fair Poor
Overall, how would you rate our hotel?
Overall, how would you rate our staff?
 
Staff Excellent Good Fair Poor
Responsiveness to your needs
Friendliness
Professional attitude and appearance

 

General Questions:
Was everything in working order?
    Yes No  
 
If in the area, would you choose to stay with us again?
    Yes No  
 
What was the purpose of your visit?
    Business Pleasure Group
 
What was the primary reason for selecting our hotel?
    Advertising Returning Guest  
    Location Corporate Policy Other
 
Have you stayed with us before?
    Yes No  
 
Would you recommend our hotel to a friend or business associate?
    Yes No  
 
Comments/Suggestions: